Jobs At Manchester Outsourcing

What We Do

At Manchester Outsourcing, we help businesses grow and make them wealthy. We do this by providing infrastructure support and expert guidance to companies that either don’t have that expertise in house or just need a helping hand to take the next step in their evolution.

Our clients’ products and services range from: Funeral Plans, Will Writing, Vehicle Finance and Claims Management to Muay Thai Combat Sport athletes and events management.

Dynamic, Exciting, Fast Paced

Our staff are dedicated and work hard to constantly innovate and deliver exceptional service to our customers. The diversity of our staff and their experiences helps us innovate and be market leaders in what we do.

Our contact centre advisors pride themselves on listening to customers' needs, providing expert guidance and, where appropriate, offering financial services based on those needs. If you wish to join the Manchester Outsourcing team, you'll need to be attentive, supportive and empathetic, with exceptional people skills. As these roles are phone based, it goes without saying that impeccable communication skills are a must too.

Benefits and Perks
There's More than Meets the Eye at Manchester Outsourcing
  • Extra day holiday for every year served
    Up to a maximum of 25 days (Role dependant)
  • Happy Returns Day
    An extra day off to celebrate your birthday
  • Holiday Purchase Scheme
    Buy up to 5 days extra holiday per year
  • Company Pension Scheme
    Start contributing towards your retirement
  • Gym Classes
    Free gym classes with on-site showers
  • Free on-site parking
    We also have our own tram stop!
  • Travel to Work Scheme
    Interest free loans for travel passes or cycle-to-work bikes
  • Private car share
    We’ll help you find someone to share the journey to work
  • Covered secure bike parking
    Make use of the cycle-to-work scheme!
  • Health Cash Plan
    Prescriptions and dental work from Healthshield
  • Savings Club Scheme
    Helping you save money for Christmas
  • Healthshield Perks
    Deals, cashback and discounts on gyms, shopping, travel and more
  • Childcare vouchers
    Save up to £55 a week on your childcare costs
  • Free Wifi
    We know how important Facebook is...
And Fun Days!
It's Not All Work, Work, Work
Training
Aiming High

At Manchester Outsourcing we aim to make your first days with the company as seamless as possible. Your initial training will consists of a variety of activities and practical exercises to ensure smooth transition. We follow a structured academy approach to equip our contact centre advisors with all the necessary product and system knowledge as well as telesales skills.

We have an active and ongoing training and development regime. Our people managers are trained to act as coaches. They have a programme of regular assessments with their team members to ensure that they are delivering the right customer outcomes. The team leaders use these feedback/coaching sessions to help every member of their team develop and achieve their full potential.

Your learning journey matters at Manchester Outsourcing and our managers are dedicated in supporting you.
Development
Workshops & Courses

We are committed to providing both internally run developmental workshops and external courses to enhance your skills portfolio. For our contact centre advisors interested in promotion, we have a tailored development programme to give them an insight into the next role.

We are committed to providing both internally run developmental workshops and external courses to enhance your skills portfolio. For our contact centre advisors interested in promotion, we have a tailored development programme to give them an insight into the next role.

Building your career at Manchester Outsourcing can mean taking on a variety of different roles to develop new skills and experiences.
Employee Feedback
Kane Milligan

I started with the company back in October 2011 as part of Claims Advisory Group. My initial plans were to do 6 months and try to progress within the company. I had been told about the company by a friend and heard about the opportunities for development within the company. I was sceptical at first and kept my head down and hit my targets each month, but after sitting down and chatting with George Eastham, he gave me the opportunity to progress and felt I had the skills to become a manager. I was placed into an acting Assistant Manager (ASM) role and enrolled onto the senior advisor programme. This was a huge learning curve for me as I had never done anything like this previously.

After 2 months, I was given my own team due to a manager leaving the business. This was a great step up for me and gave me an insight into what management entails. I passed the senior advisor programme and completed the assessment centre in July 2012. After passing, I was given the ASM role full time. I worked across 2 different departments (Client Services and Sales) and then took the manager assessment centre in September 2013. I failed the presentation stage on this occasion but was given the chance to retake in December 2013. I passed the assessment this time round with the highest score out of the other ASM’s. I was then given the Team Manager role full time and passed my probation.

I have then been in this position since working across Claims Advisory Group, Gordon Lockwood and Ascend and I am currently progressing to become an Senior Team Manager.

Scarlett Pollitt

I started working with the business as an Apprentice after finishing college, and after completing my NVQ I was taken on as a full time Sales agent. I gained a lot of knowledge and experience from this role, and was later offered an opportunity to work within the Complaints Department. After gaining more in depth knowledge I then moved to the Quality Department as the Quality Assistant Manager.

It’s been great to work for Manchester Outsourcing as I’ve learned so much and have been given so many great opportunities to progress - and the people I work with are brilliant! From starting out fresh from college to working my way up to being an assistant manager has been great!

Chris Newton

I have worked for Manchester Outsourcing (or companies in the Group) for nearly 6 years now, and I started my sales career as an agent on the phones. Through the support and training provided by the business, I have been promoted through Assistant Manager and to Team Manager, and am now in charge of growing the part of the business which could be the future of our company.

Manchester Outsourcing is a vibrant and energetic business, full of passionate people, and this makes it a very rewarding and enjoyable place to work.

Kieran O’Neil

I started working for the company almost 4 years ago as a client services advisor. Since then, I have undertaken multiple development courses to help progress my career and have now progressed into a Team Manager position. When I started with the company I was still unsure of what job I wanted to do long-term, but now I have been given the opportunity within MO to build a career.

I enjoy working for Manchester Outsourcing because the company invests time in people to allow them to progress as individuals and also give you the necessary support to help you succeed regardless of your job role.  It is also a very lively and fun place to work with fantastic benefits.

Sue Murphy

I joined Manchester Outsourcing nearly 6 years ago (even though it doesn’t feel that long), working in the administration dept. After a year of being with the company I joined the HR dept, whilst I have been in HR I have been on numerous courses to further develop my skills and knowledge.

Manchester Outsourcing is an enjoyable place to work, the company is always looking at new ways to improve things for the staff.

Claire Morrisey

I started working for Manchester Outsourcing six years ago as a Quality Assessor and have progressed within the company since then, becoming the Complaints Manager and now a Relationship Manager. I’ve stayed with this company as I enjoy that Manchester outsourcing invest in their people and I feel that I make a difference. There are great perks working here such as gym classes, happy returns day, holiday scheme and free parking.

Current Vacancies
MO Damsons Future Planning Advisor

The role involves making outbound calls to potential customers offering future planning products. The main objective being to assist and provide each customer with the peace of mind and knowing that all their affairs are in order.

Job Details

MO SALES ADVISOR

As part of the Outbound Sales team you will be responsible for identifying clients’ eligibility or interest in potential products such as broadband & phone lines, security systems, future planning products and financial claims. As well as the cross-selling of new business opportunities.

Job Details

Where are we?
Adamson House, Pomona Strand
Old Trafford, Manchester, M16 0TT 0161 820 1464 0161 820 1473 0161 820 1493 email:recruitment@manchesteroutsourcing.co.uk
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